ZIPPY NEWS:
We're offering FREE SHIPPING on all orders (above $50) to the continental USA!
We're offering FREE SHIPPING on all orders (above $50) to the continental USA!

Policy: What do I need to know?

Returns
We issue refunds, exchanges, or store credits for all return items, shipping excluded. We do not offer refunds or exchanges for eGift Cards. We only accept items that are new, unused, clean, free of dirt and pet hair, and with the original sales tags (please make sure you are satisfied with the suit before removing sales tags).  A Return Merchandise Authorization (RMA) can be requested 15 days after the customer receives their order. We have a one-time return policy so if necessary please re-measure your pet before re-ordering. Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request an RMA. Please include "RMA Request" followed by your order number. You should mail your return 30 days after receiving an RMA. Once we receive the order we will issue a refund, exchange, or store credit depending on what was requested. If you do not request an RMA, your return will not be processed! For your own protection, we suggest you receive a tracking number when mailing in a return. We do not provide refunds or exchanges for damaged items. You can always contact This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance in the return process.

Order Confirmations
Email order confirmations are sent immediately after an order is made. If you do not receive an email confirmation, please check your spam filter first, and then contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. in the event it hasn’t arrived. We advise you to review your order confirmation carefully to make sure that it accurately reflects your intended purchase. You will receive a shipping notice with a tracking number once your order has been shipped.

Cancellations
You may cancel your order 24 hours after it has been placed by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include "Cancellation Request" followed by your order number. Orders that have already been shipped and assigned a tracking number cannot be canceled.

Payment Policy
Customers can make purchases through PayPal or with a Credit or Debit Card (MasterCard, Visa, Discover, American Express).

Shipping Policy
We ship out orders within 48 hours of receiving them. Beyond that point we cannot guarantee carrier transit time. Transit times are provided by USPS or UPS, exclude weekends and holidays, and may vary with the destination, particularly during holiday seasons. In most instances, you will be required to sign for the package to be delivered. Please arrange for someone to accept the delivery.

Shipping Multiple Orders
We will gladly combine shipping on multiple purchases if we can. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours of making the first order. Please include "Combination Request" followed by all the order numbers divided with commas. If we have already shipped an order, we cannot combine it with others.

Safety First!
Your pets are like small children in many ways. We don not recommend leaving animals unattended with ANY articles of clothing, jewelry, toys or with hats on.

Pet Products Sizes
The size of individual dogs, even within the same breed, can vary. Refer to our measuring guide to choose the right Zippy Dynamics size for your dog. We recommend that you make your selection carefully or contact us for additional information if you are unsure of your purchase.

Customer Contact Information
The customer is responsible for providing a valid shipping address (one that is recognized by UPS). In addition, the customer should supply a valid email address that can be used for communication. We cannot keep you informed about your order if an email address is incorrect or goes unchecked.

Sales Tax
We only collect a sales tax for purchases delivered in New York State. For purchases delivered to other states, they are subject the individual state's sales tax. Purchases made over the Internet are not exempt from a state imposed sales tax. Many states require purchasers to file a sales/use tax return at the end of each year reporting all of the taxable purchases that were made but not taxed.

Privacy Policy
We will never give away your personal information. When making a purchase, you can choose to save your payment details for future use. Our industry leading payment gateway (Authorize.net) keeps the information secure so that only you can access it. You can remove these payment details at any time.

Contact Us
If you have questions about any of our policies or want to contact us for another reason, you use our contact form or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..