Policy: What do I need to know?
Customers can make purchases through PayPal or with a Credit or Debit Card (MasterCard, Visa, Discover, American Express).
We ship out orders within 48 hours of receiving them. Beyond that point we cannot guarantee carrier transit time. Transit times are provided by USPS or UPS, exclude weekends and holidays, and may vary with the destination, particularly during holiday seasons. In most instances, you will be required to sign for the package to be delivered. Please arrange for someone to accept the delivery.
Shipping Multiple Orders
Your pets are like small children in many ways. We don not recommend leaving animals unattended with ANY articles of clothing, jewelry, toys or with hats on.
Pet Products Sizes
The size of individual dogs, even within the same breed, can vary. Refer to our measuring guide to choose the right Zippy Dynamics size for your dog. We recommend that you make your selection carefully or contact us for additional information if you are unsure of your purchase.
Customer Contact Information
The customer is responsible for providing a valid shipping address (one that is recognized by UPS). In addition, the customer should supply a valid email address that can be used for communication. We cannot keep you informed about your order if an email address is incorrect or goes unchecked.
We only collect a sales tax for purchases delivered in New York State. For purchases delivered to other states, they are subject the individual state's sales tax. Purchases made over the Internet are not exempt from a state imposed sales tax. Many states require purchasers to file a sales/use tax return at the end of each year reporting all of the taxable purchases that were made but not taxed.
We will never give away your personal information. When making a purchase, you can choose to save your payment details for future use. Our industry leading payment gateway (Authorize.net) keeps the information secure so that only you can access it. You can remove these payment details at any time.